Terms & Conditions

Last updated: April 2026

Definitions

  • The Operator — Ram Rom Games, S.L.
  • Platform — a group of interrelated websites and services made available on the Internet via ramrom.es.
  • User — every person or entrepreneur using functions of the platform, who has registered on the platform and has an active account.
  • Terms of Use — this agreement containing terms of use of the platform, and the rights and obligations of Users and the Operator of the platform.
  • Account — an account on the platform with which the User can benefit from the functions of the platform.

1. Use and Acceptance of Terms

  1. By using the platform, the User agrees to be bound by these Terms of Use.
  2. The User acknowledges that registering on the platform means accepting the Terms of Use fully and with no restrictions.
  3. The User declares to the Operator of the platform that they are at least 18 years of age, or the minimum age allowed by law in the User's jurisdiction that allows them to reach an agreement.
  4. The User declares to the Operator of the platform that they are an entrepreneur and agrees to the Terms of Use.
  5. The Operator of the platform shall have the right to at any time change or modify the Terms of Use without notice to the User.
  6. While using the platform, the User agrees to receive information via e-mail or other channels of communication belonging to different services provided by the Operator of the platform.

2. Fees

  1. The User does not bear any costs resulting from using the platform.
  2. The User must pay in advance for orders via a bank transfer incurring all intermediary bank charges or PayPal mass payment.
  3. The User declares that for all the products purchased via the platform, they will only pay with money from legitimate resources.
  4. The User declares the awareness of the fact that ordering the products available on the platform is bound to the obligation of paying for them.

3. Creating an Account

  1. Registration requires completing the application form with company name, email, and relevant business details.
  2. Approving the account can take up to 48 hours (if every field has been filled in correctly).
  3. The Operator of the platform reserves the right to deny approval of the account, without providing an explanation to the User.
  4. The platform may request company documentation including legal address proof, registration documents, tax identification, and contact details.
  5. Full access to the platform is available once the process of evaluating received documents and approving the account has concluded successfully.
  6. The User is obliged to have a valid e-mail address assigned to their account at all times.
  7. The Operator of the platform reserves the right to block the account of the User in case the Terms of Use have been breached by the User.
  8. The User cannot use the accounts of other Users or make their accounts available to other Users or third parties.
  9. Users have rights to access, update, and request deletion of their data per the Privacy Policy.
  10. The account of the User belongs to the Operator of the platform and may be deleted without prior notice and without providing a reason for it.

4. Terms and Conditions of Using the Platform

  1. The rights not admitted within the Terms of Use remain at the sole discretion of the Operator of the platform.
  2. Violating or intending to breach the law while using the platform is not allowed.
  3. Users must familiarize themselves with the Terms of Use and Privacy Policy regarding personal data protection.
  4. The platform is available 24 hours a day, 7 days a week, every day of the year.
  5. The Operator of the platform is not liable for the outage of the service and the User's losses should, in any of such situations, happen independently from the Operator of the platform.
  6. Technical support is available via email at info@ramrom.es.
  7. The User declares they will not be involved in any actions that could possibly harm the interests of the Operator of the platform.

5. Complaints

  1. The User has the right to file a complaint about any product purchased via the platform.
  2. Complaints are filed via the support email at info@ramrom.es.
  3. Positive complaint resolution results in product exchange or refund of faulty product value.
  4. All the products sold are the uncut versions unless otherwise mentioned in the name or description of the product.
  5. The cut version of a product is adjusted to comply with the law of the country that it was released in, and can therefore differ from the standard, uncut version.
  6. Games labelled as GLOBAL or WORLDWIDE in their name or description might not launch or work in certain countries. The Operator assumes no responsibility for regional restrictions imposed by publishers.
  7. We don't accept any cancellations of the orders. We can only cancel orders if we failed to meet the terms of the transaction from Ram Rom Games, S.L. side or when an accidental mistake occurs (like a double order).
  8. The User has the right to file a complaint about a defective key up to one year after the purchase date.

How to Make a Complaint

  1. Verify the key has not been duplicated or used elsewhere.
  2. Do not send a replacement to your customer before receiving a response from our support team.
  3. Submit your complaint via email to info@ramrom.es with error screenshots and complete documentation.

Only complete applications will be processed. If a complaint is complete, our Support Team will aim to process it with a solution within 2 working days, however response times may vary depending on the volume of tickets received.